At Aproy BD, we aim to provide reliable products and professional service for every order. Please review our refund and returns policy carefully before placing an order.
Returns Eligibility
Customers may request a return or replacement if:
- The wrong product was delivered
- The product arrived damaged
- The product has a manufacturing defect
- The delivered quantity does not match the confirmed order
Return requests must be submitted within 3 days after receiving the product.
Non-Returnable Products
The following items are generally not eligible for return or refund:
- Custom-made products
- Personalized or branded items
- Products approved by the customer before production
- Used or damaged products after delivery
- Minor color or size variations caused by display settings or production tolerance
Refund Conditions
Refunds may be approved if:
- Aproy is unable to deliver the confirmed order
- A verified production issue is found
- Replacement is not possible
Approved refunds will be processed through the original payment method or an agreed alternative method.
Replacement Support
If an issue is confirmed, we may offer:
- Product replacement
- Reproduction support
- Partial adjustment depending on the issue
Return Process
To request a return or report a problem, please contact us with:
- Order details
- Product photos
- Description of the issue
Our support team will review the request and respond as quickly as possible.
Contact for Returns & Support
WhatsApp: +8801816 495561
Email: info@aproybd.com
Important Notes
- Customers are requested to review product specifications carefully before confirming orders.
- Production begins after approval for custom orders.
- Shipping charges for non-defective returns may not be refundable.
Thank you for choosing Aproy BD. We appreciate your trust and support.